Information for Ovom Patients
Last updated: 31.08.26
AVA Clinic has been asked by Ovom Care, in a process approved by Portugal’s fertility regulator, the CNPMA, to act as the “receiving centre” following Ovom’s insolvency announcement. We would firstly like to reassure all patients who were being treated at Ovom, or who had reproductive tissues and cells in storage at Ovom, that AVA Clinic is doing everything possible to ensure a safe and efficient transition.
It is our duty as a healthcare provider to ensure patients are given the support and information they need. AVA Clinic has more than 25 years’ experience providing fertility treatment, and our team are working around the clock to support patients, the CNPMA and the insolvency administrator in this unprecedented situation. AVA Clinic will not receive any payment from Ovom, the CNPMA, the insolvency administrator or any other entity for accepting this responsibility.
If you were a previous or current patient at Ovom we understand that you will have questions and concerns regarding the next steps. This page is designed to share all of the information we currently have available to us. If you have not already done so, please contact us at info@avaclinic.pt so we can arrange a 1-1 conversation and answer questions specific to your case.
This page will be regularly updated as more information becomes available.
Why is AVA Clinic involved in this process?
On 27.08.26 AVA Clinic was contacted by Ovum, the court-appointed insolvency administrator and Portugal’s fertility regulator, the CNPMA, to act as the “receiving centre” following Ovom’s insolvency.
This system has been developed to ensure the safety of patients and reproductive tissues and cells in the scenario where a clinic is forced to close for any reason. AVA Clinic has no commercial or corporate association with Ovom, and is not compensated for receiving any patients or reproductive tissues and cells. AVA Clinic only has the information made available by the insolvency administrator and the CNPMA.
Our absolute priority is to ensure the safe transition of reproductive tissues, cells and medical records, and to help patients in active treatment. Once a smooth transition has been completed we will support all patients in their chosen pathway, whether that means continuing treatment at AVA Clinic or elsewhere.
Patients will not incur a cost for the transfer of reproductive tissues or cells to AVA Clinic.
Questions and answers
I'm a patient with Ovom, what do I need to do?
Patients who are in active treatment (i.e if you are currently taking or scheduled to start taking medication, or if you have an appointment scheduled for an egg collection or embryo transfer) please contact us immediately on info@avaclinic.pt. Our team is working around the clock to speak with active patients as a priority and ensure the safe and successful continuity of care.
If you are not currently in active treatment but have reproductive tissues and cells in storage, or were in a pre-treatment stage, there is no need to do anything at this point. We will actively contact all patients, regardless of treatment stage, once the transfer of reproductive tissues, cells and clinic information has been completed.
If you are unsure or have any concerns please contact us on info@avaclinic.pt with a brief summary of your current situation and our team will be happy to help.
Are my Embryos/Oocyts/Sperm already at AVA Clinic?
No. The court-appointed insolvency administrator and CNPMA are finalising the transport of all reproductive tissues and cells from Ovom to AVA Clinic. Our team are assisting in any way needed to ensure the safety of all reproductive tissues and cells before and during transport to AVA Clinic. Based on the most recent information we have available we expect to receive the genetic material no later than 04.09.26.
Once received, AVA Clinic will apply strict traceability and storage procedures to ensure all material is correctly and safely stored. At this point, AVA Clinic will become responsible for the storage, transport or use of genetic material in accordance with each patient’s wishes.
What will happen once the reproductive tissues and cells have been received?
Once received, AVA Clinic will apply strict traceability and storage procedures to ensure all material is correctly and safely stored. AVA Clinic will later contact each patient to confirm the material received.
Our first priority is ensuring all reproductive tissues and cells is safely received, registered and stored. Once the material is safely in our laboratory we will assist each patient in understanding and deciding their next steps, whether that’s continuing treatment at AVA Clinic or moving the materials elsewhere.
Will AVA Clinic also receive my clinical and laboratory records?
Yes. The CNPMA and the court-appointed insolvency administrator are in the process of arranging for the transfer of clinical documentation. However, AVA Clinic has not yet received any records.
I'm currently in active treatment, what should I do?
Please contact info@avaclinic.pt and explain that you are an Ovom patient currently in treatment. Our team will contact you immediately to arrange a consultation free or charge. Our intention is to ensure the safe and successful continuation of all treatments currently in progress.
I'm scheduled to travel to Portugal for treatment in the near future, what should I do?
Please contact info@avaclinic.pt and explain that you are an Ovom patient scheduled to travel to Portugal in the near future. Our team will contact you immediately to discuss your specific situation and put a plan in place. Our intention is to ensure patients can continue treatment as planned wherever possible.
I already paid for treatment with Ovom, will I have to pay again?
AVA Clinic will not receive any payment from Ovom, the CNPMA, the insolvency administrator or any other entity. In an effort to minimise the impact on patients, AVA Clinic has established reduced prices for Ovom patients.
If you have already paid Ovom for some or all of your treatment please contact us on info@avaclinic.pt so we can discuss your specific case.