Privacy Policy

BY USING THIS WEBSITE, YOU AGREE TO THE COLLECTION AND USE OF DATA AS SET OUT IN THIS PRIVACY POLICY. YOU ALSO RECOGNISE THAT AVA CLINIC MAY CHANGE PERIODICALLY, MODIFY, ADD OR REMOVE OR, IN ANOTHER WAY, UPDATE THIS PRIVACY POLICY WITHOUT PREVIOUS NOTIFICATION. However, we will always treat your personal information in accordance with the Privacy Policy that was in place at the time of collection. It is our intention to publish changes to the Privacy Policy on this page, so that you are fully informed about the type of information we collect, how we use it and under what circumstances it can be disclosed. The Privacy Policy is located on our homepage and also on any page where Personal Data is requested. At these data collection points, an additional explanation may be provided, where appropriate, as to the purpose for which the data will be used.

1. Privacy Commitment

The term “Personal Data”, as used in this Privacy Policy, refers to information such as your name, date of birth, gender, e-mail address, mailing address or phone number that can be used to identify you. We will only process your personal data as described in this Privacy Policy. Nevertheless, we reserve the right to carry out further processing in the extent permitted or required by law, or via any legal or criminal investigation.

The next sections explain how and when do we collect your personal data.

2. Targeted use of personal data

Most of our websites do not require any kind of registration, allowing the user to visit our website without letting us know who you are. However, some services may require the user to provide us with personal data. In these situations, if you choose to retain any personal data requested by us, you may not be able to consult some parts of the website and we may not be able to respond to your requests.

We may collect the following personal information on our websites, such as:

Contact information like: name, e-mail address, gender, age, address, country or phone number.

We may use the personal information collected on our websites to:

Respond to requests, questions and clarifications;

Assess your needs and suggest diagnostic medical consultations;

Send you communications related to our services;

Send you requested information about our services;

Send you promotional and marketing communications (when explicitly requested).

When you provide us with personal information, we will only use this information for the specific reason it was provided.

Your personal data will be stored in a specific database only dedicated to this purpose.

3. Non-disclosure of personal data

AVA Clinic will not sell, share or distribute your personal data to third parties, except in accordance with this Privacy Policy. Your Personal Data can also be transferred to third parties (subcontracted) that act on our behalf, for additional processing according to the purpose(s) for which the data were originally collected. These third parties have contracted with AVA Clinic the exclusive use of the Personal Data for the agreed purpose, and will not sell your Personal Information to third parties or disclose it to third parties, except as required by law, as permitted by us or by third parties as declared in this Privacy Policy.

The Personal Data collected can also be transferred to a third party, if the business of this website or part of it is sold, assigned or transferred, in which case we will require the buyer to process Personal Data in accordance with this Privacy Policy. In addition, Personal Data may be disclosed to third parties if we are obliged to do so due to a law, judicial order or government regulation, or if such disclosure is necessary to support any legal or criminal investigation in Portugal or abroad.

4. Right of access, rectification, opposition, limitation and erasing

Right to access

At any time, the data subject has the right to obtain from AVA Clinic confirmation that the personal data that relate to him are processed or not. Also, the data subject has the right to access its data and the following information:

(a) the purposes of the processing;

(b) the categories of personal data;

(c) the recipients or categories of personal data recipients;

(d) the time limit for the storage of personal data or the criteria to be used to define it;

(e) the rights conferred to the data holder under the GDPR;

(f) the right to submit a complaint to a control authority;

(g) the origin of the personal data.

This request must be done by email to dpo@avaclinic.pt.

Right to rectify

The data subject has the right to obtain from AVA Clinic the rectification of any inaccurate personal data, as well as the right to complete data that are incomplete.

AVA Clinic shall communicate the rectification of data to third parties to whom the personal data has been transmitted, unless such communication is impossible or implies a disproportionate effort.

This request must be done by email to dpo@avaclinic.pt.

Right to portability

AVA Clinic ensures that, when the processing of personal data is based on the consent of the subject or on the performance of a contract, and is carried out by automated means, the data subject has the right to:

(a) receive the personal data that has been provided and processed, in a structured format, of current and automatic reading (ex: database copy, CSV, etc);

(b) transmit this data to another processing responsible.

This request must be requested by email to dpo@avaclinic.pt.

Right to opposition

The data subject has the right, at any time, to oppose to the processing of their data, for reasons related to their particular situation.

This request must be done by email to dpo@avaclinic.pt.

Right to limitation of treatment

The data subject has the right to request AVA Clinic to limit the processing of their personal data in certain situations such as:

When the subject disputes the accuracy of their data, the limitation of the processing shall apply during the period necessary to verification;

The processing of the data is illicit and the data subject is opposed to its erasing, requesting instead the limitation of the processing;

When personal data are no longer necessary for the purposes of processing, but are required by the data subject for the purpose of declaring, exercising or defending a right in a judicial process.

When a subject is opposed to the processing of his personal data, it should be limited until it is found that the legitimate reasons for the treatment responsible prevail over the ones of the data subject.

In other words, the limitation is the suspension of some data processing activities, and may be temporary and/or a limited to specific to a scope of processing (ex. not getting emails in the context of marketing actions).

This request must be done by email to dpo@avaclinic.pt.

Right to erasure (or “be forgotten”)

The data subjects may request that their data be completely deleted, without undue delay, and, in this sense, AVA Clinic should erase it.

This right may only be granted to the subject in the following situations:

Their personal data are no longer necessary for the purpose that motivated the collection or processing;

The personal data subject withdrew the consent on which the processing of personal data is based, and there is no other legal basis that justifies the processing of the personal data;

The subject exercises the right of opposition to the processing of their personal data, for reasons related to their particular situation, when the basis of lawfulness is the legitimate interest of the company, provided that there are no other prevailing and legitimate reasons;

The subject exercises the right of opposition to the processing, when their personal data are processed for direct marketing purposes;

There is a legal obligation for the erasing of personal data;

When the storage period for the data has been exceeded.

However, AVA Clinic should not defer the erasing when the processing of the data reveals itself necessary:

In the fulfilment of a legal obligation requiring the processing, foregone by an European Union right or a Member State to which AVA Clinic is subjected;

In the performance of public interest functions or the in the exercise of public authority that the controller of personal data is invested;

For the purpose of declaration, exercise or defending a right in a judicial process.

5. Security and confidentiality

To ensure the security and confidentiality of the Personal Data we collect, we use protected data networks. In the course of the processing of your Personal Data, we take reasonably planned measures to protect this information against loss, misuse, unauthorised access, disclosure, change or destruction.

6. “Cookies” and internet tags

We can collect and process information about your visit to our websites, such as the pages you visit, the website where you came from and some of the research that you perform. Such information is used to help improve the content of the site and compile aggregated statistics on the use of our website for internal market research purposes. By doing this, we can install “cookies” that collect the username, internet service providers, operating system and the date and time of access. A cookie is a small information that is sent to your browser and stored on the computer’s hard drive. Cookies don’t damage the computer. You can set up your browser to notify you when you get a cookie, this will allow you to decide whether to accept it or not. If you don’t want us to install cookies, please email us at dpo@avaclinic.pt. We would like to inform you, however, that if you don’t accept you may not be able to use all the features of our website. We may get third parties to assist us in the collection and processing of the information described in this section.

Occasionally, we may use internet tags (also known as action tags, pixel GIFs, transparent GIFs, invisible GIFs and GIFs 1 for 1) and cookies on this site and we may implement these tags/cookies through advertising third parties, partners or web analytical partners who can be located and store that information (including your IP address) in a foreign country. These tags/cookies are placed in online ads that bring users to this website and to different pages of this website. We use this technology to measure the responses of visitors to our website and the effectiveness of our advertising campaigns (including how many times a page is opened and what information is consulted), as well as to evaluate your use of this site. The third-party partner or analytical services partner may collect data from our website and other sites because of these tags/cookies, may compose reports on the site activities and provide other services related to these sites, the use of the website and the internet. They may provide such information to other parties, if there is a legal requirement to do so, or if they hire the other parties to process information on their behalf. If you want to get more information about web tags and cookies associated with online advertising or to deactivate third party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org.

7. Google Analytics 

We use Google Analytics to plan our portfolio of websites (i) optimising traffic to and between corporate websites and (ii) integrating and optimising web pages when appropriate. “Google Analytics” is a service offered by Google Inc. “Google” that generates detailed statistics on the traffic and traffic sources of a website and measures conversions and sales. GoogleAnalytics uses cookies stored on your computer to help analyse how users use our website.

The information generated by the cookies about the use of our website, including your IP address, will be anonymous (by the use of the appropriate settings) and transmitted to Google servers in the United States. For more information on how IP anonymity works, see https://support.google.com/analytics/answer/2763052.

Google will use the information generated by cookies to evaluate the use of our website, compiling reports on the site activity, providing us with these reports for analytical purposes.

Google may transfer this information to third parties in case of a statutory obligation or if a third party processes data on behalf of Google. Under no circumstances, Google will combine or associate your IP address to other data stored on Google.

You can prevent or stop the installation and storage of cookies by your browser settings by installing the free browser add-on for deactivation available at https://tools.google.com/dlpage/gaoptout?hl=pt-BR. We inform you that, in this case, you may not fully use all the functions of our website.

By using our website, you agree to the processing of any personal data that Google collects for the purpose described above.

8. Links to other sites

We can provide links to other sites that we believe to be of interest to our visitors. Our goal is to ensure that these sites are of the highest standard. However, due to the nature of the Internet, we can’t guarantee the privacy standards of the websites to which we create links or are we responsible for the content of other sites other than this.

9. Testimonies

We publish patients’ statements / comments / references on our websites, which may contain personal information. Before we publish these statements, we get your express consent. If you wish your statement removed please contact us at dpo@avaclinic.pt.

10. Speak to us

If you have any questions or complaints about AVA Clinic or our websites with this Privacy Policy, or if you wish to make any recommendations or comments to improve our Privacy Policy, please email us at dpo@avaclinic.pt.